The following are ground rules, conditions and generally how services are carried out for you to consider before you decide to engage us.
1. Purpose of engaging us for a service
This is the most important factor.
Do let us know that you are interested in engaging us because you would like to see the truth and improve your situation or just want us to say only nice things to comfort you.
Our default mode is to lay out the truth from whichever methods you have engaged us through our varied service and do our best in improving your situation.
However, experience also shows that there are clients who really want to listen to the good stuffs only despite nothing will be improved.
So, do think through this carefully and tell us which mode you prefer and have the understanding that you ought not to hold us responsible for ‘inaccurate’ should you prefer us only saying nice things to you.
2. Payment mode
All service fees are in Singapore currency (S$).
Full amount of service fee is expected to be paid upfront before the commencement of selected service unless otherwise explicitly expressed.
We will advice client upfront is the urgent handling charges applicable should the client requires us to provide a service within 24 hours of engagement.
Payment can be made either by cash, PayLah/Now or bank transfer.
PayPal is only for clients who are situated outside of Singapore and unable to make payment via PayLah/Now or bank transfer. Additional 5% of the service fee is required if payment is done via PayPal.
There will be no refund after payment is made.
3. Conduct of in-person/video-call consultation
Audio recording is allowed for consultation services like Tarot Card and Ba Zi consultations, although Ser Ming strongly encourages client to also bring their own paper and pen to write down key and important points.
Client is encouraged to clarify with Ser Ming anything that is not understood during the consultation because explaining on the spot is perhaps the best way to explain a point across than trying to explain after the consultation.
Clients have up to 7 days after the day that we had our consultation for further clarification. During this period of time, clients cannot expect us to reply to your queries immediately. After the aforesaid 7 days, we are not obliged to response to your queries further unless it is explicitly expressed by us.
Because experience shows that many times, it is the client trying to either stretch the meaning that was given by us too far or trying to contort our words and there is no point for us trying to remind and correct the mistaken client.
4. Conduct of remote consultation
An audio recording will be sent to you using either WhatsApp, WeChat or Telegram and accompany with a photograph of the divination that is done for your visual reference.
Clients have up to 7 days after the day that we had our consultation for further clarification. During this period of time, clients cannot expect us to reply to your queries immediately. After the aforesaid 7 days, we are not obliged to response to your queries further unless it is explicitly expressed by us.
Because experience shows that many times, it is the client trying to either stretch the meaning that was given by us too far or trying to contort our words and there is no point for us trying to remind and correct the mistaken client.
5. Conduct of remote and in-person ritual, healing and Feng Shui Audit
A photograph of the ritual or healing that is done will be sent to you via Whatsapp or email for your visual reference if it is done remotely.
Clients can feedback any noticeable happenings or changes that occur after the ritual, healing or Feng Shui Audit is done but not expecting Ser Ming to response to all your feedback or queries immediately.
6. Privacy
We do not share the personal particulars of clients outside our team. We may share the findings and observation of the readings of the client for research, query and sharing purposes without divulging the clients’ personal particulars.
Abode of Light 